This Privacy Policy for ScaleHunter (“we,” “us,” or “our”) explains how and why we may access, collect, store, use, and share (“process”) your personal information when you use our services (“Services”).
Purchase or use our website, marketing, automation, reputation management, or business support services.
Submit a form, request information, schedule a consultation, or contact our team.
Interact with our emails, text messages, advertisements, or connected services.
ScaleHunter provides websites and connected marketing systems that help businesses manage leads, follow up with customers, collect customer feedback, improve their online presence, and support business growth.
What personal information do we collect? Information you provide, account and billing details, business information, communications, and certain website usage data.
Do we process sensitive personal information? We do not intentionally seek sensitive personal information unless it is necessary for a specific service and lawfully provided.
Do we collect information from third parties? We may receive information through connected services, business integrations, analytics tools, and advertising platforms.
How do we use your information? To provide services, process payments, support customers, operate automations, communicate with you, and improve our Services.
Do we use cookies or tracking technologies? We may use cookies, analytics tools, and advertising technologies, subject to applicable law and your available choices.
Do we share personal information? We may share information with service providers, payment processors, integrations, and other parties when needed to operate our Services or as otherwise permitted by law.
What privacy rights do you have? Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information and to opt out of certain processing.
1. Information We Collect
The information we collect depends on how you interact with ScaleHunter and which Services you use.
Information You Provide to Us
We may collect information you voluntarily provide, including:
Name, email address, phone number, and contact details.
Business name, business address, website, services offered, and service areas.
Account registration and profile information.
Information submitted through contact forms, onboarding forms, surveys, and consultation requests.
Customer lists, contact details, review information, business content, photos, and other materials you choose to provide for our Services.
Messages, support requests, feedback, and other communications.
Information you provide when participating in referral or promotional programs.
Please only provide personal information that you are authorized to share with us.
Payment and Transaction Information
When you purchase a Service, we or our payment processing providers may collect information needed to process your transaction, such as billing details, payment status, transaction identifiers, subscription information, and payment history.
Payment card information may be processed directly by our payment processor. We do not intend to store complete payment card numbers or security codes on our own systems.
Information Collected Automatically
When you visit our website or use our Services, certain information may be collected automatically, including:
IP address and approximate location derived from it.
Browser type, device type, operating system, and technical identifiers.
Pages visited, links clicked, referring websites, and time spent on pages.
Dates, times, and general patterns of website usage.
Cookie identifiers and similar tracking data, where enabled.
We use this information to help operate, protect, analyze, and improve our Services.
Information from Other Sources
We may receive information from third-party services you choose to connect, such as business profiles, website platforms, social media platforms, analytics services, customer communication tools, and other integrations.
We may also receive information from advertising partners, referral partners, and publicly available business sources when permitted by law.
The information received depends on the service, your settings, and the permissions you authorize.
2. How We Use Your Information
We may use personal information to:
Provide, maintain, and improve our Services.
Create and manage accounts and client systems.
Build, host, maintain, or update websites and business marketing tools.
Process payments, subscriptions, invoices, and related transactions.
Set up and operate lead capture, follow-up, appointment, and customer communication automations.
Help businesses request customer feedback and manage their online reputation.
Provide customer support and respond to questions.
Send service announcements, account notices, billing updates, and important changes.
Send marketing emails or text messages where permitted and, when required, with your consent.
Measure website performance and understand how visitors use our Services.
Evaluate advertising effectiveness and improve marketing campaigns.
Detect fraud, abuse, security issues, and unauthorized activity.
Administer referral programs and promotions.
Comply with legal obligations and enforce our agreements.
We will use personal information for purposes consistent with this policy or as otherwise permitted by law.
3. Cookies and Tracking Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality, understand visitor behavior, measure advertising performance, and improve user experience.
These technologies may help us understand which pages visitors use, how visitors arrive at our website, and whether advertising or marketing campaigns are effective.
Depending on our configuration, we may use services such as Google Analytics and Meta advertising technologies.
You may be able to manage cookies through your browser settings or through a cookie preference tool where available. Disabling certain cookies may affect website functionality.
Where required by law, we will request consent before using non-essential cookies or tracking technologies and will provide applicable opt-out choices.
4. How We Share Information
We do not promise that personal information will never be shared. We may share information in the following circumstances:
Service Providers
We may share information with companies that help us operate our business, including providers of:
Website hosting and infrastructure.
Payment processing and subscription billing.
Email and text messaging.
Customer relationship management and automation tools.
Analytics and advertising.
Customer support, security, and data management.
These providers may process information on our behalf to perform their services, subject to applicable agreements and law.
Integrations You Authorize
If you connect a third-party account or service, information may be exchanged with that service as needed to provide the requested functionality. That third party's own privacy policy and terms may also apply.
Legal and Safety Reasons
We may disclose information if we reasonably believe disclosure is necessary to comply with law, respond to valid legal requests, protect rights or safety, investigate fraud, or enforce our agreements.
Business Transfers
Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to applicable legal requirements.
With Your Direction or Consent
We may share information for other purposes when you direct us to do so, authorize the sharing, or when applicable law permits it.
5. Sale, Sharing, and Targeted Advertising
ScaleHunter does not sell personal information for money as a business practice.
However, some privacy laws define “sale,” “sharing,” or targeted advertising broadly enough to include certain data disclosures to advertising or analytics providers.
Depending on the technologies enabled on our website, certain disclosures may fall within those definitions. Where required, we will provide applicable notice and opt-out rights.
You may contact us at [email protected] to ask about your privacy choices. Where applicable, you may also exercise recognized browser-based opt-out signals, such as Global Privacy Control, subject to the requirements of applicable law and our technical capabilities.
6. Customer Data and Marketing Systems
ScaleHunter provides systems that businesses may use to manage their own customers, leads, communications, and reviews.
If you are a ScaleHunter client, you may submit or connect information about your customers, such as names, email addresses, phone numbers, appointment details, service history, or review-related information.
When you provide this information, you are responsible for ensuring that you have the necessary rights, notices, permissions, and legal basis to share and use it through our Services.
You are also responsible for ensuring that your communications comply with applicable laws, including rules governing marketing calls, text messages, email, customer reviews, and consent.
We may process customer data to provide the Services you have requested, troubleshoot issues, maintain security, and meet our legal obligations.
Where applicable, our processing of customer data on behalf of a client may be governed by a separate agreement.
7. Email and Text Message Communications
We may contact you by email, phone, or text message for service-related purposes, including account setup, appointment reminders, billing notices, support, security alerts, and important service updates.
Where permitted, we may also send marketing communications.
You can unsubscribe from marketing emails using the unsubscribe link included in the message. You can opt out of supported marketing text messages by replying STOP. You may also contact us using the information at the end of this policy.
Message and data rates may apply. Message frequency varies by the communications you request or consent to receive.
Opting out of marketing communications does not necessarily stop essential service, account, security, or transaction-related communications.
If you are a ScaleHunter client using our messaging tools, you are responsible for obtaining appropriate consent from your own customers before sending communications where consent is required.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, maintain accounts, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory requirements.
Retention periods vary depending on the type of information, the Services involved, and applicable legal obligations.
When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to legal and operational requirements.
9. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.
You are responsible for protecting your account credentials and notifying us if you believe your account has been accessed without authorization.
10. Your Privacy Rights
Depending on your state or country of residence, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Opt out of certain targeted advertising, sale, or sharing of personal information.
Withdraw consent where processing is based on consent.
Appeal certain decisions concerning your privacy request, where applicable.
These rights are subject to legal exceptions and verification requirements.
To submit a privacy request, contact [email protected]. We may need to verify your identity before responding. Where required by law, you may use an authorized agent or appeal a decision.
11. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, depending on how those laws apply to ScaleHunter.
These may include the right to know, access, correct, or delete certain personal information; the right to receive information about relevant collection and disclosure practices; and the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
California residents may exercise applicable rights by contacting [email protected].
We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.
12. International Visitors
ScaleHunter operates from the United States. If you access our Services from another country, your information may be processed or stored in the United States or other locations where we or our service providers operate.
Privacy protections in those locations may differ from those in your country. Where required, we will apply appropriate safeguards for international data transfers.
13. Children's Privacy
Our Services are intended for businesses and individuals who are legally able to use them. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact [email protected] so we can review the situation and take appropriate action.
Where applicable law establishes a higher age threshold or additional requirements, we will comply with those requirements.
14. Third-Party Websites and Services
Our website or Services may contain links to third-party websites, tools, platforms, or integrations.
We do not control the privacy practices of third parties. When you visit or use those services, their own privacy policies and terms govern their handling of your information.
We encourage you to review the privacy notices of services you choose to use or connect.
15. Referral Programs and Promotions
We may offer referral programs, promotions, or other incentives from time to time.
If you participate, we may process information needed to administer the program, track referrals, communicate with participants, and provide applicable rewards.
Specific program terms may be provided separately. We will handle personal information collected through these programs in accordance with this policy and applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent.
Your continued use of our Services after an updated policy takes effect is subject to applicable law and the terms of the updated policy.
17. Contact Us
If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact us:
